Day 45 – Today had something to do with resuming trust. I am determined not to repeat processes even if I am faced with a repetitive circumstance.
A few years ago I bought a car from a local dealership with a pretty good reputation. I mean, it’s owned by a retired football player. What could go wrong? Oil pan. Oil pans can go wrong. So can my patience with mechanics and car people who assume that if you have a vagina you can’t possibly know a gasket from a gear shift. In this particular instance, the dealership mechanic explained that they had stripped the threads on the oil pan plug and that their mistake would cost me $800 to repair. I fussed and fumed and did nothing to wear them down then went to Auto Zone, bought a $5 temp plug and replaced it every few thousand miles. And to commemorate my anger, I kept the broken plug in the glove box.
Well, guess what happened? The new-to-me Equinox has an oil leak and since it’s under a 60-day warranty I scampered off to the dealership prepared not to do battle. The dealership guy was apologetic from the first minute and I faked being awake and pleasant at 6:45 AM. For the next 3 hours I listened to 90’s Muzak, drank tea, made a couple of phone calls, read my Kindle and played Alpha Bear on my phone. Dealership Guy (henceforth to be known as Keith the Heroic) shared his findings with me: Forty-five days later, the dealership had still not filed my 60-day warranty paperwork. Translation: We can’t do any work on the car today. We found an oil pan leak and several other leaks that need repairs. This should have been done before. Translation: I argued with the sales people on your behalf. He said he would call me when the paperwork was complete. This is the part where my brain scuttles to worry and distrust–except I was determined to have some faith in the guy. I took a breath, did not complain about the 3 hours, and thanked him. He said he had looked up some items on my car that have a lifetime warranty and gave me a printout. Heroic Keith did call back later in the day. The warranty is in place. Parts are ordered and I can have a free loaner car while mine is being fixed. He explained that I’m getting an additional non-warrantied repair for free by way of apology for my lost a day of work. I think I told him that he’s my new best friend. I was tempted to kiss him.
The whole demonstrate-some-trust, fail-to-assume-the-worst thing worked in a big way. You might think that I just lucked out but I prefer to think that I got a little revved up.